We help you develop your utility’s workforce
ASSESSING YOUR UTILITY’S COMPENSATION
Ensuring that your water and wastewater utility’s pay and benefits are competitive with utilities and other employers in your geographic area. We will help you stay competitive by analyzing salary structures, benefits packages, and employee turnover trends, ensuring alignment with industry standards and market conditions. By providing data-driven insights and strategic recommendations, we enable you to attract, retain, and engage talented employees, while also ensuring compliance with state and federal regulations and fostering a positive workplace culture. This service ensures that you have the personnel you need to operate and manage your water and wastewater systems.
PROMOTING EMPLOYEE RETENTION
Ensuring that you can retain your best employees. One reason that employees may consider leaving your organization is compensation, which is why we help you assess the competitiveness of your pay and benefits. But employee retention goes beyond pay. Do your employees have flexibility in their jobs? Do they have good relationships with their supervisors and colleagues? Is there a clear career path for ambitious employees? Are you integrating new employees into your workforce culture? We will help you assess a broad range of areas that impact employee retention and help you improve your organization so that your most talented staff stay. Looking beyond compensation will give you an advantage over other employers in your area that compete for talent. This service ensures that you have the personnel you need to operate and manage your water and wastewater systems.
IMRPOVING YOUR HUMAN RESOURCE FUNCTIONS
Ensuring that your human resources functions support your employees. We will help you craft clear, detailed job descriptions that align with industry standards, conduct thorough job task analyses to optimize efficiency, and offer performance management strategies to ensure continuous improvement. We will review your HR policies and create new policies that support compliance and operational goals. Our conflict management services will help you resolve your workplace issues to maintain productivity. Our leadership development programs equip your current and future leaders with the skills they need to drive success and resilience at your utility. These services ensure that your utility will have the right people, processes, and practices to meet the challenges of today and tomorrow.
ENHANCING YOUR CUSTOMER SERVICE
Ensuring that you serve your customers in a manner that strengthens their relationship with your utility. We will train your staff to equip them with the skills and tools they need to deliver exceptional service, improve communication, and resolve issues efficiently. We will also conduct comprehensive audits of your internal customer service processes to identify inefficiencies, optimize workflows, and ensure that best practices are followed across all levels of the organization. This service ensures that you are meeting the needs of your customers empathetically while maintaining proper business functions.